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Large loss claims

Large loss claims for commercial property

When a hurricane, fire or flood hits an apartment complex, hotel, church campus or commercial building, the claim can run into the millions and take months to resolve. We document the entire loss and manage the claim so owners and managers can focus on keeping things running.

Properties we handle

Commercial, multifamily and institutional property

Apartment complexes

Every building, roof and unit, plus loss of rents while units are down.

Hotels & hospitality

Guest rooms, common areas, equipment and lost revenue.

Condo & homeowner associations

Master-policy claims with updates for the board and owners.

Churches & religious campuses

Sanctuaries, halls, schools and parsonages on one policy.

Office & retail

Office buildings, shopping centers and storefronts.

Warehouses & industrial

Large roofs, building envelopes, equipment and inventory.

Schools & daycares

Classrooms, gyms and the cost of relocating while repairs are made.

Rental portfolios

Multiple properties and locations handled as one coordinated claim.

Common problems

What makes large losses different

Many buildings, one claim

Apartment complexes and campuses can have dozens of roofs and hundreds of units. Every one has to be inspected and documented.

Business income & loss of rents

Lost income while the property is repaired is often one of the largest parts of the claim, and the hardest to prove.

Coinsurance

If the property was insured for less than the policy requires, the carrier may reduce the payment. We review this early.

Code upgrades

Commercial repairs often trigger current building code. Ordinance or law coverage can pay for it when the claim documents it.

Advance payments

Big repairs need cash flow. We push for partial payments so mitigation and rebuilding can start without waiting months.

Carrier experts

Insurers bring engineers, accountants and consultants. We bring complete documentation of our own.

Multi-story residential building under a blue sky
What we document

A complete claim, from the start

We inspect the property, write a line-by-line Xactimate estimate and handle the back-and-forth with your insurance company for homes, businesses and churches.

  • Building-by-building and unit-by-unit inspections
  • Xactimate estimates for every structure
  • Business income and loss of rents, with your accountant
  • Mitigation and emergency repair costs
  • Code upgrade requirements
  • Regular reports for owners, managers, boards and lenders
Questions we hear

Frequently asked questions

What counts as a large loss?

Generally, major damage to commercial, multifamily or institutional property where the claim is large, complex or spread across several buildings.

Do you handle apartment complexes?

Yes. We inspect every building and unit, document roof and exterior damage across the property and help claim loss of rents while units are out of service.

Can you work with our property manager, accountant and contractors?

Yes. Large losses take a team. We coordinate with everyone involved so the carrier gets one complete, consistent claim.

Our claim was already started. Can you still help?

Yes. Many owners call us after the first estimate or partial payment comes in short. We review what has been paid and what is still owed.

Large Loss Claims

Talk to us about your claim

844.975.2100

Or email claims@oceanstates.net with photos and any letters from your insurance company.